Our Practise`s


Working Practices

Yorkshire Coast Candles was created out of trying to seek a range of home-scented products that were 100% handcrafted, of luxury quality, and environmentally friendly.

This was hard to find on our doorstep!

Now we are not saying that they did not exist, but we are saying that they were not known to us!  We found plenty of manufactured examples, that were of a good standard and quality, but we were seeking products that were artisan made, made in the UK, was environmentally friendly and not made by machines, and we could not source one close to home, hence, Yorkshire Coast Candles was born.

Everything that is created by Yorkshire Coast Candles, from the Soy candles, Beeswax Candles, Wax Melts, Reed Diffusers and the Room & Linen Sprays are 100% handcrafted in small batches, and are lovingly created, packaged and sold by hand, and by us and it is this attention to detail that we pride ourselves in.

Although Yorkshire Coast Candles are unable to personally offer in-house, handcrafted soaps currently, we hope to do so in the near future, but in the meantime the soaps that we offer are handcrafted (just not by us), and remain to be sourced from independents who are based in the UK, and handcrafted and artisan trades people, where the ingredients are reliable, and traceable.

Every material sourced to create the products, including the Soy wax, the oils and the fragrances used, are 100% sourced from independent retailers (where possible), and can be recycled and/or reused. Even the wicks we use in the candles are 100% cotton, so are responsibly sourced.

We do not use Parabens in the scents we source, nor do we use Paraffin or blended waxes which are not environmentally friendly, we always Soy in our candles and wax melts, and where we haven`t, it would always clearly stated.

We aim to give our customers a personal experience, along with a personal touch when they shop with Yorkshire Coast Candles, and it is hoped that as the brand evolves the range that we are able to offer will naturally expand over time.

As well as the personal touch, Yorkshire Coast Candles prides itself on old fashioned customer service, and hope that you do too! We endeavour to work with customers in the best way and hope that your experience with us is a pleasant one, as we would not be satisfied if you felt otherwise.  In the unfortunate event that you did, please do get in touch through the Contact Us form which is on the home page at the top, or email us directly at: [email protected] or via our Facebook page: Yorkshire Coast Candles, and on all occasions we will endeavour to see if a problem can be resolved, as there is nothing that can`t be achieved if we work together in the same way.

If there is anything that you would like to see, please do let us know, we cannot guarantee that we are able to offer it, but we would certainly look into it as we welcome your views, comments and feedback!

Many thanks for purchasing from Yorkshire Coast Candles, and we hope to continue to supply you with your artisan purchases in the future!

From time to time we will post discount codes on our Facebook page, so please like us and continue to look out for our exclusive offers!

Yorkshire Coast Candles is fully insured and CLP compliant.
Safety Advice for using Candles in your Home -

  • Always put candles on a heat resistant surface. Be especially careful with night lights and tea lights, which get hot enough to melt plastic. TVs are not fire-resistant objects.
  • Put them in a proper holder. Candles need to be held firmly upright by the holder so they won’t fall over. The holder needs to be stable too, so it won’t fall over either.
  • Position them away from curtains. Don’t put candles near curtains or other fabrics – or furniture. And keep them out of draughts.
  • Don’t put them under shelves. It’s easy to forget that there’s a lot of heat above a burning candle. If you put it under a shelf or other surface then it can burn the surface. Make sure there’s at least three feet (one metre) between a candle and any surface above it.
  • Keep clothes and hair away. If there’s any chance you could lean across a candle and forget it’s there, put it somewhere else. You don’t want to set fire to your clothes or your hair.
  • Keep children and pets away. Candles should be out of reach of children and pets.
  • Keep candles apart. Leave at least four inches (10 cm) between two burning candles.
  • Take care with votive or scented candles. These kinds of candles turn to liquid to release their fragrance, so put them in a glass or metal holder.
  • Don’t move them when they’re burning. Extinguish candles before moving them. Also, don’t let anything fall into the hot wax like match sticks.
  • Don’t leave them burning. Extinguish candles before you leave a room. Never go to sleep with a candle still burning. And never leave a burning candle or oil burner in a child’s bedroom.
  • Use a snuffer or a spoon to put them out. It’s safer than blowing them, which can send sparks and hot wax flying.
  • Double check they’re out. Candles that have been put out can go on smouldering and start a fire. Make sure they’re completely out.
Referenced from: UK Fire Service (2020) - www.fireservice.co.uk/safety/candles

Safety Advice for using Wax Melts in your Home - 

  • You must ensure that you carefully remove all packaging prior to burning the wax melt in your burner.
  • Ensure you carefully place the scented piece of wax melt in the well of your burner.
  • Ensure that you use the scented wax melt with an unscented tea light.
  • Ensure that you keep the burner out of reach of children and pets.
  • Keep out of draughts.
  • DO NOT move the burner whilst lit.
  • NEVER leave a burning candle/tea light lit or unattended.
  • ALWAYS double check that the unscented tea light is fully out prior to leaving it unattended.
Reed Diffuser Safety Advice -

  • Highly flammable liquid and vapour.
  • Harmful to aquatic life with long lasting effects.
  • Causes serious eye irritation.
  • May cause an allergic skin reaction.
  • Harmful to aquatic life with long lasting effects.
  • If medical advice is needed, have product container or label at hand.
  • Keep out of reach of children.
  • Keep away from heat/sparks/open flames/hot surfaces – No smoking.
  • IF ON SKIN (or hair): Take off immediately all contaminated clothing. Rinse skin with water/shower.
  • IF IN EYES: Rinse cautiously with water for several minutes. Remove contact lenses, if present and easy to do. Continue rinsing. If skin irritation or rash occurs: Get medical advice/ attention. If eye irritation persists: Get medical advice/attention. Dispose of contents/container up to the local legislation.
  • IF SWALLOWED: Immediately call a doctor.
  • Air Fresheners do not replace good hygiene practices. People suffering from perfume sensitivity should be cautious when using this product.
Handmade Soap/Shampoo Safety and Ingredients -

Each soap slice sold by Yorkshire Coast Candles is hand produced off-site by reputable manufacturers.  Each batch of handmade soap has its own batch number from Yorkshire Coast Candles, and additionally from the manufacturer of the product.

Each soap product page has a list of the full ingredients within the individual soap product, therefore the soap products are labelled according to the UK and EU regulations where it is stated that the products are produced by the said manufacturer in the UK and sold by Yorkshire Coast Candles, the products sold are then listed in accordance with the regulations with the said manufacturer (where it is required), therefore each batch produced and sold is traceable for its ingredients and the authenticity of the manufacturing process. The labels created for the products also highlight the PAO (period after opening) information, product weight, and any warnings towards using the product required under UK/EU law.

Room & Linen Sprays -

  • Keep out off reach of children and pets.
CAUTION: This is an eye irritant and may be harmful if directly inhaled, as well as causing an allergic reaction to some individuals.
  • Use in well-ventilated rooms away from sleeping areas
  • Wipe immediately with damp cloth in case of contact with surfaces
  • DO NOT get in eyes
  • DO NOT have direct contact with skin
  • DO NOT expose to heat or store at temperatures above 49°C (120°F)
  • DO NOT position near heat or electrical sources
  • DO NOT spray into open flames
  • DO NOT spray directly onto surfaces
This product is for adult use only.
This product is not a toy.
This product contains fragrance, ingredients are highlighted on the individual bottles.
FIRST AID: If swallowed, do not induce vomiting. Immediately seek medical attention.
If in eyes, immediately rinse with water.
Remove any contact lenses and continue rinsing eyes for at least 15 minutes. If irritation persists, get medical attention.
If on skin, wash with soap and water. Discontinue use immediately and get medical attention if a reaction develops.

DELIVERY INFORMATION

At Yorkshire Coast Candles we hand pick your order and pack it with the greatest of care to ensure that your package arrives in perfect condition and in a timely manner.

Standard delivery orders in the UK are processed the same day or within 1 working day depending on our volume of orders but may take 3-5 working days to arrive on this service.

Parcels are sent currently via DHL fully track-able service, up to the maximum weight of 2 kg, beyond this the package may be sent out in separate orders. If your order is urgent, please contact us and we can move your order up the queue to be processed the same day (if at all possible).

Please be also assured that we only charge a contributable fee towards postage and packaging, as the current delivery charge of £3.00 to anywhere in the UK does NOT cover the whole charge that we incur from UK couriers, however Yorkshire Coast Candles continues to make attempts to work with our customers in the best way possible, therefore whilst we are able we will continue to attempt to cover the remaining fee's incurred by the courier charges.

Parcels bound for Islands offshore (excluding the Channel Islands) or Scottish Highlands - These deliveries will not require a signature. A card will be left if you are not in, directing you to reschedule a delivery or pick up from your local collection point. In exceptional circumstances charges may occur on parcels bound for Islands offshore and Scottish Highlands - please contact us for further information.

On occasions of where orders are received in the local area of Hornsea, East Yorkshire, and up to a maximum of a 5 mile radius, these may be hand delivered dependent on demands of the service at the time. If you would prefer this option not to happen, then please do let us know via messaging at [email protected] or via the Contact Us form in the homepage tab at the top, or via sending us a message via our Facebook page: Yorkshire Coast Candles 

Thank you for placing your order with Yorkshire Coast Candles!




Return and refund policy

At Yorkshire Coast Candles, our goal is to make your online shopping experience as enjoyable and pleasant as possible. That's why, if you are not completely satisfied with your purchase, we will gladly accept returns up to 28 days from the date of purchase. You must return the goods in the condition that you received them. We shall not accept used products or those sent in an unsuitable condition.

Please email us with your name, phone number and order number and we shall contact you within 24 hours.

On approval, you will be asked to send back the goods clearly stating your full name and order reference number. Once the goods have been received, the refund will be processed. If you have received free shipping on your order and we covered the expense , this will be deducted from your refund.

If you are returning an incorrect order or a product which was delivered to you in a damaged or faulty state, we would ask you to follow returns procedures set out above. We will refund you the purchase price and the delivery charge we charged you, and as highlighted if FREE delivery was received by you (the customer) then Yorkshire Coast Candles will deduct the fees incurred by us for the delivery charges.

When returning items you are recommended to keep a proof of posting and a tracked service. Proof of posting will not be accepted as proof of delivery. We will not accept responsibility for lost or damaged parcels.

As highlighted, Yorkshire Coast Candles endeavours to work with customers in the old fashioned way, and this is why we pride ourselves on a good and high standard of customer service, and on ALL occasions if you are unhappy or unsatisfied with your products then we will do what we can to resolve this (within reasonable measures).

Please always contact us first prior to anything, as we want you to enjoy our products! and we will endeavour to get back to you at the soonest opportunity.

Privacy Policy

Last updated: 10.05.20

Yorkshire Coast Candles ("us", "we", or "our") operate www.yorkshirecoastcandles.co.uk.  This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that you may find useful. If you do not wish to receive this please do let us know.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of the 10.05.20 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Contact Us

If you have any questions about this Privacy Policy, please contact us directly via the website on the contact us page @ www.yorkshirecoastcandles.co.uk or directly via email: [email protected].com or via our Facebook page: Yorkshire Coast Candles

Terms and Conditions

These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors an e-commerce store at which you can purchase our own exclusive merchandise. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

Return and refund policy

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: items without fault that are not in their original packaging.

Retention of right to change offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

Ownership of intellectual property, copyrights and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Yorkshire Coast Candles. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

Indemnification

You agree to indemnify and hold Yorkshire Coast Candles,  harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Yorkshire Coast Candles, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Yorkshire Coast Candles assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.

Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Promotional emails and content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don’t want to receive such promotional materials or notices – please just notify us at any time.

Preference of law and dispute resolution

These Terms, the rights and remedies provided here under, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Staffordshire The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

For further information we can be contacted via our contact us page on the website: yorkshirecoastcandles.co.uk or via email: [email protected] or drop us a message via our Facebook page and send us a direct message: Yorkshire Coast Candles.

Yorkshire Coast Candles does not supply discount codes to the wider community on the internet.

However, if you visit our Facebook page: Yorkshire Coast Candles we will from time to time launch a discount code that can be applied when you purchase our products at the checkout.

No other discount code, other than those supplied directly by Yorkshire Coast Candles will be valid and will not work at the site checkout.


As a small business and family we are thankful of the services that the NHS and the Armed Forces provide to us, and as a family we have a very good insight into what the services do and the strength and toll these professions can have on the individuals that have chosen to work in these professions and also the families that support them everyday, these professions can be very rewarding but equally stressful.

Yorkshire Coast Candles would also like to recognise the hard work and stress of Keyworkers throughout the Covid19 Pandemic, without their hard work our country would not have been able to function as it has done.

Therefore, Yorkshire Coast Candles wants to recognise in some small way the hard work and the stress that these workers have put into their work by offering a discount towards some of our products.

So, with the above in mind, are you an NHS Worker or a serving member of the Armed Forces, or have you served in one of the Armed Forces in the UK, such as Royal Navy, Army or Air Force, OR are you a Keyworker who has had to remain to work throughout the current Covid19 Pandemic?

If so, pop us a message or an email and you will be provided with a unique discount code towards some of our products, please note that this discount code cannot be used towards items in the sale.

The discount code can be used towards our full sized (190ml) candles from either the Classic Collection or the Inspired by Collection.

We may ask you to provide proof of your current or past profession by way of providing us your ID or other means of evidence by a photo or screenshot, this can be done via email or via direct message on our Facebook page.